How often you should hear from your attorney will depend on the specifics of your case, but it is typically every few weeks. If a lot is happening with your health or your case is continually changing, you should contact your attorney more frequently.
You should never feel like you can’t contact your attorney to ask a question. If you call or email them, they should get back to you by the next business day. It might be two business days before your attorney contacts you on rare occasions.
We don’t Ignore Our Clients
You are in the middle of a lawsuit, and you would like an update from your attorney. You call, leave a message, or email but never get a response. When you’re dealing with a personal injury claim, one-way communication is not okay.
At Loncar Lyon Jenkins, we know good communication is key to your case. Anything less can leave you feeling ignored and unsatisfied with your experience, even if you get fair compensation. You should feel relieved by the end of your case, not more frustrated.
Why Is My Attorney Unable to Respond Immediately?
While expecting regular contact is okay, you shouldn’t expect your attorney to respond or call back moments after you reach out. There are multiple reasons your attorney may take some time to get back to you, such as having to deal with various clients, working late hours, or having family emergencies of their own.
They may also be dealing with other work-related essential tasks like these:
Other Cases
Your attorney is frequently working with multiple clients. Your attorney could be meeting new and current clients, dealing with other clients’ negotiations, or attending another trial. Despite the demanding schedule of onboarding clients, your attorney should still set aside time each day to respond to your phone calls, emails, and text messages.
Insurance Companies
Insurance companies frequently use the waiting game to influence you and delay negotiations.
If you sustained any physical trauma in a Dallas car accident, motorcycle accident, pedestrian accident, or another personal injury, you might lose income. You cannot afford to wait, but the insurance company can. As the negotiations lag on, we understand you may feel more desperate to reach any settlement to start paying bills. But we’re focused on a settlement that will benefit you most in the long run.
Court Scheduling
It’s not uncommon for you to wait months or longer for your case to finally go before a judge or jury. Courts often have many lawsuits to cover. Your attorney may not contact you frequently while waiting for your turn in court.
It may be highly irritating to deal with these delays. Remember that it’s unavoidable, and you can still reach out to your attorney if you have questions about your case.
Should I Speak Directly to My Attorney?
Yes, you should expect to speak directly with your attorney. Your attorney may have a secretary, assistant, or paralegal to schedule appointments, remind you of important dates, and tell you where you need to be for specific events. That does not mean the staff member will be offering you legal advice or handling any other details concerning your claim. It’s important to remember the following:
- Your attorney is the only one who should give you legal advice.
- They have received the appropriate education to handle your case.
- Your lawyer has also gained valuable experience from helping other clients win past cases.
What’s the Best Way to Contact Them?
Don’t make them chase you down to get information. Communication goes two ways. If you are difficult to contact and take a long time to provide the information, your case will take longer to finalize.
The form of communication will depend on you and your attorney. Many attorneys use email and phone calls as the primary form of communication. Some attorneys stick to phone calls and letters, while others are willing to text clients regularly. You should establish what form of communication you are comfortable with the first time you meet your attorney.
Your attorney can help you understand the estimated timeline for your case and write down important dates and deadlines. We recommend you record all this information so you don’t miss anything.
Reach Out to Loncar Lyon Jenkins Today
If you have communication concerns about your attorney, don’t hesitate to ask them about it. Remember, they’re on your side. Also know that sometimes your attorney may not contact you because there is nothing to report.
We believe that you deserve as much reimbursement as possible, and your lawyer should be dedicated to getting you compensation. When you or a loved one sustain injuries, please call to speak with one of our team members about a potential case.
